PetOS account

Delete your account

Last updated: July 30, 2026

You can delete your PetOS account in the app or submit a deletion request without access to the app.

Delete inside PetOS

  1. Open PetOS and sign in.
  2. Open Account, then Account settings.
  3. Select Delete account.
  4. Enter your password and the confirmation requested on screen.

Deletion revokes active sessions and removes or anonymizes direct account identifiers. Some information may be retained for shared-pet continuity, security, financial, legal, or backup purposes as explained in the Privacy Policy. Deleting your PetOS account or uninstalling the app does not cancel a subscription; cancel it first through Apple or Google store settings.

Request deletion from the web

Email contact@xmobico.com from the email address associated with your PetOS account and use the subject “PetOS account deletion request.” Do not send your password, medical documents, or other sensitive records by email.

We will verify account ownership before completing the request and will confirm when it has been processed.

Need help?

Contact support@xmobico.com if you cannot access the account email or encounter a problem with the in-app deletion flow.