PetOS help

Support

Last updated: July 31, 2026

Contact PetOS for account access, subscriptions, privacy requests, security concerns, or technical problems.

General and technical support

Email support@xmobico.com. Include the device platform, app version, and a description of the problem. Never send your password, access token, full medical document, or payment-card details.

Subscriptions and billing

Use Account → Subscription → Manage subscription to change or cancel through Apple or Google. Use Restore purchases after reinstalling or changing devices. Apple and Google handle charges and refunds under their store policies.

Privacy and account deletion

Privacy requests: contact@xmobico.com. You can delete an account inside PetOS or follow the web deletion instructions.

Security reports

Report suspected unauthorized access or a security issue to contact@xmobico.com. Do not include exploit code or personal data in an unencrypted first message.

Veterinary emergencies

PetOS support cannot provide veterinary diagnosis or emergency care. Contact a veterinarian or local emergency animal hospital immediately.