Terms of Service

1. Who may use PetOS

You must be at least 18 years old, or the age of legal majority where you live, and able to enter a binding agreement. You must provide accurate account information, keep your sign-in credentials secure, and promptly tell us at support@xmobico.com if you suspect unauthorized access.

2. What PetOS provides

PetOS helps you organize pet profiles, preventive-care recommendations, vaccinations, medications, meals, reminders, veterinary visits, documents, timelines, reports, caregiver access, lost-pet information, and other pet-care records. Some features may require a paid subscription, device permissions, internet access, or a compatible third-party service.

Recommended schedules are general organizational guidance based on information you provide, such as species, age, and location. They do not replace an individualized care plan from a veterinarian.

3. Veterinary and emergency care

PetOS is not a veterinary clinic, does not employ a veterinarian for your pet, and does not diagnose, prescribe, or provide emergency services. App content, reminders, recommendations, reports, and AI-generated responses are informational tools. Consult a qualified veterinarian before making medical decisions. For an emergency, contact a veterinarian or local emergency animal hospital immediately.

4. Your content and permissions

You retain ownership of the pet information, photos, documents, messages, locations, and other content you submit. You grant PetOS a limited, worldwide license to host, process, reproduce, and display that content only as needed to operate, secure, improve, and support the service and the features you choose.

You confirm that you have the right to upload the content and to share information about pets, caregivers, clinics, and other people. Do not upload unlawful material, malware, content that violates another person’s rights, or information you are not authorized to use.

5. Sharing and collaboration

You control invitations to caregivers and the creation of public lost-pet pages or share links. Anyone with an active public link may be able to view the selected information. Review information before sharing it, send links only to intended recipients, and revoke access when it is no longer needed. PetOS is not responsible for a recipient’s independent use of information you intentionally share.

6. AI assistant

The AI assistant may process your prompt and the pet records you choose to include. Its output may be incomplete, inaccurate, or unsuitable for a particular pet. Do not rely on AI output as a diagnosis or as a substitute for professional care. You are responsible for reviewing output before acting on or sharing it.

7. Subscriptions and payments

Paid features, prices, billing periods, and trial terms are shown before purchase. Mobile subscriptions are processed by Apple or Google and are also subject to the applicable store terms. Unless the purchase screen says otherwise, subscriptions renew automatically until cancelled through your Apple App Store or Google Play account settings. Deleting PetOS does not cancel a subscription. Refunds are handled under the store’s rules and applicable law.

8. Acceptable use

You may not misuse PetOS. In particular, you may not:

• access another person’s account or data without permission;
• probe, bypass, disable, or interfere with security, access controls, rate limits, or service operation;
• reverse engineer or copy the service except where applicable law expressly permits it;
• use automated means to scrape the service or create excessive traffic;
• use PetOS to harm, harass, deceive, exploit, or violate the rights of people or animals; or
• use the service or AI features for unlawful activity.

9. Service changes and availability

We may update, add, remove, suspend, or discontinue features to maintain security, comply with law, or improve PetOS. We aim to keep the service reliable but do not guarantee uninterrupted or error-free availability. Keep independent copies of records that are essential to your pet’s care.

10. Suspension and termination

You may stop using PetOS or delete your account at any time. We may restrict or terminate access when reasonably necessary to protect users, pets, third parties, or the service; respond to legal requirements; prevent fraud or abuse; or address a material breach of these Terms. Where appropriate, we will provide notice and an opportunity to resolve the issue.

11. Disclaimers and liability

PetOS is provided on an “as available” basis. To the extent permitted by law, we disclaim implied warranties that cannot reasonably apply to a digital organizational service. PetOS is not responsible for decisions made without appropriate veterinary advice, third-party services, or content a user chooses to share publicly.

To the extent permitted by law, PetOS will not be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits or data. Nothing in these Terms excludes rights or liability that cannot be excluded under applicable consumer law, including liability for fraud, willful misconduct, or personal injury caused by negligence where such exclusion is prohibited.

12. Governing rules and disputes

These Terms are governed by the laws that apply to the PetOS service provider, without overriding mandatory consumer protections available where you live. Before starting a formal dispute, contact support@xmobico.com so we can try to resolve it. You may also use any consumer authority or court available to you under applicable law.

13. Changes to these Terms

We may update these Terms as PetOS or legal requirements change. We will update the date above and provide additional notice in the app or by email when a change materially affects your rights. Continued use after the effective date means you accept the updated Terms, where permitted by law.

14. Contact

Questions about these Terms can be sent to contact@xmobico.com. Privacy questions can also be sent to contact@xmobico.com.